Regulation & Terms of Use

Regulation

Tempus is licensed and bonded as a money transmitter in the following 47 states and Washington, DC:

Alabama*
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts**
Michigan
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico 
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington, DC

*approval pending
**Massachusetts Foreign Transmittal License - FT5527

In addition to state licensing, Tempus is registered with the U.S. Department of the Treasury as a Money Service Business (MSB) and also has oversight by two other federal agencies:

  • Office of Foreign Assets Control (OFAC)
    To comply with restrictions against debarred parties and/or individuals.

  • Financial Crimes Enforcement Network (FinCEN)
    For ongoing compliance with the Bank Secrecy Act, as mandated by Congress.

Tempus also operates in the following state that does not require licensing or bonding:

  • South Carolina

Please write to the Colorado Division of Banking with full details describing the specific service issue you have experienced. Your correspondence should include the following information:

  • Identify Tempus and the names of people you have contacted at Tempus. Please include the Tempus phone number and address.
  • Describe your complaint and outline all efforts made to resolve the issue.
  • Provide copies of all correspondence relating to the specific service issue.
  • Suggest how you would like the service issue resolved.

Terms of Use

Client Privacy Policy and Personal Information
Tempus treats client information in a strictly confidential manner. All client information maintained by Tempus is password protected in our network-secure system. Client data is never shared with any third party other than our correspondent banking institutions to execute payment orders initiated by clients. Tempus will only disclose client information if required to do so by law and only to law enforcement officials upon presentation of a valid subpoena. Tempus, Inc records all phone calls for quality and training purposes.

Collection and Use of Personal Information - Website
Tempus is committed to protecting the privacy of visitors to the Tempus website. No personally-identifying information is collected from website users unless they provide it to Tempus voluntarily and knowingly. When users provide any personal information to us, they communicate that they are voluntarily providing Tempus with the information. Tempus may use the information provided to respond to e-mail messages and to market Tempus services.

Client Use
In accordance with the Unlawful Internet Gambling Enforcement Act of 2006(“UIGEA”), Tempus strictly prohibits conducting any and all business that is engaged in betting or wagering from knowingly accepting payments in connection with the participation of another person in unlawful gambling. Tempus does not provide any services to gambling clients including casinos or other gaming institutions, including online gambling-related operations. Tempus also strictly prohibits any and all business related to offshore companies, online pharmacies, except for well-known national chains, online adult-related operations, unlicensed alcohol and tobacco companies, outbound telemarketing, escort services, and online payday lenders.

Inquiries
Tempus offers highly personalized and quality service to all clients. However, if you have a service related issue please contact your Tempus Sales Consultant directly or if your service issue requires escalation please contact:

Mr. Will Vigliotta
Head of Operations
Tempus, Inc.
1201 New York Avenue, NW
Suite 300
Washington, DC 20005
800.834.2497

If your Sales Consultant and the Operational Head cannot successfully resolve your service issue, clients in the following states may escalate their issues further.

Clients in California with unresolved service issues can contact:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Clients in Colorado with unresolved service issues can contact:
Colorado Division of Banking
1560 Broadway, Suite 1175
Denver, CO 80202

Clients in New York with unresolved service issues can contact:
Unresolved consumer complaints may be mailed to the New York State Banking Department, Consumer Services Division, as set forth in section 1.1 of Supervisory Policy G-1.

Tempus, Inc. is licensed and regulated by the New York State Banking Department.

Clients in Texas with unresolved service issues can contact:
Tempus, Inc. engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of Tempus, Inc. at 800.834.2497. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877/276-5554 (toll free)
Fax Number: 1-512/475-1313
E-mail Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov